d789 Privacy Policy

At d789, we take your privacy seriously. This Privacy Policy explains in plain terms what personal information we collect when you use our platform, why we collect it, how we protect it, and what control you have over it. We've kept the language straightforward because privacy documents don't need to be confusing walls of legal text.

This policy applies to all services offered through d789, including sports betting on cricket and PSL matches, casino games, live dealer entertainment, VIP programmes, and all account management functions. By creating a d789 account, you confirm that you've read and understood how we handle your personal data.

We do not sell your personal information to third parties. We do not share it for purposes beyond what's described in this policy. Your data stays within d789 and the limited set of trusted service partners needed to run the platform properly — payment processors, identity verification services, and technical infrastructure providers.

1. What Information We Collect

We collect personal information in two main ways — information you give us directly when you register and use our platform, and information collected automatically as part of normal platform operation.

Information You Provide Directly

When you create an account or update your profile, we collect the details you enter. This typically includes your full name, date of birth, email address, phone number, and residential address in Pakistan. During identity verification, you may also submit copies of identity documents such as your CNIC or passport, along with proof of address.

For deposits and withdrawals, we collect payment information including your JazzCash or Easypaisa mobile number, bank account details for bank transfers, or card details where applicable. We do not store full card numbers; payment data is processed and tokenised by our payment partners.

Any messages you send to our support team, feedback you submit, or complaint details you share also form part of the information we hold about you. This allows us to track issues and improve our service over time.

Information Collected Automatically

When you access d789, our systems automatically collect certain technical information. This includes your device type and operating system, browser type, IP address, general geographic location derived from your IP, and details of which pages and features you use. We also record betting and gaming activity — bets placed, games played, deposit and withdrawal history — as part of normal account operation and to meet anti-fraud requirements.

2. How We Use Your Information

Every piece of data we collect serves a defined purpose. We do not collect information speculatively or hold data we have no use for. Below is a breakdown of the main reasons we process personal information and the basis we rely on to do so.

Running Your Account

The most straightforward use of your data is operating your account. This means processing deposits and withdrawals, recording your betting history, settling bets correctly, applying bonuses and VIP rewards, and providing customer support when issues arise. Without this processing, d789 simply cannot function as a platform.

Identity Verification and Fraud Prevention

We verify your identity to prevent underage access, confirm you are who you say you are, and detect and prevent fraudulent activity. This protects both you and the platform. Identity data submitted during KYC is cross-checked against the records you provided at registration. Unusual patterns in transaction behaviour may trigger further review as part of our ongoing fraud monitoring.

Responsible Gaming

Your gaming activity data is used to monitor for patterns that might indicate problem gambling. This includes unusually rapid escalation in deposit amounts, extended session lengths, and attempts to circumvent self-exclusion. Where such patterns appear, our responsible gaming team may make contact to check in or apply protective measures on your account.

Communications

We use your contact details to send account-related notifications such as deposit confirmations, withdrawal updates, security alerts, and important policy changes. If you've opted in to marketing communications, we may also send details of promotions and bonuses. You can update your communication preferences at any time through your account settings or by contacting support.

Platform Improvement

Aggregated and anonymised usage data helps us understand which features players find useful, where the platform is slow or confusing, and what new features would add genuine value. This analysis does not identify you personally — it works at a population level to guide product development decisions.

3. When We Share Your Data

We do not sell your data. We share it only in the specific, limited circumstances described below, and only to the extent necessary for the stated purpose.

Payment Processors

Processing deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer systems, and card networks requires passing relevant financial details to those payment providers. Each provider has their own privacy and security standards. We only work with payment partners who meet industry security requirements for handling financial data.

Identity Verification Services

KYC and age verification processes may involve passing your identity documents to third-party verification services. These providers check documents against relevant databases and return a verified or unverified result. They are contractually prohibited from using your data for any purpose beyond completing the verification check for d789.

Technology and Infrastructure Partners

Running an online platform requires cloud hosting, content delivery, and security services. Our infrastructure partners may process data as part of normal system operation. All such partners are bound by data processing agreements that restrict how they may handle any personal data they encounter.

Legal Requirements

In cases where we are required by law, court order, or legitimate regulatory inquiry to disclose information, we will do so. Where legally permitted, we will notify you that such a disclosure has been requested. We do not volunteer information to authorities beyond what is legally required.

4. How We Keep Your Data Secure

Data security isn't an afterthought at d789 — it's built into how the platform operates. We implement technical and organisational measures appropriate to the sensitivity of the data we hold.

Technical Measures

All data in transit between your browser or mobile device and our servers is encrypted using TLS. Sensitive stored data including passwords and financial details is encrypted at rest using strong encryption algorithms. Passwords are hashed using industry-standard one-way hashing — we cannot see your password, only verify it. Access to production systems and databases is restricted to authorised staff and requires strong authentication.

Organisational Measures

Staff who have access to personal data are limited to those with a genuine operational need. All staff with data access receive training on data protection responsibilities. Our security team monitors systems for unusual access patterns or potential breaches on an ongoing basis.

Your Role in Security

Platform security is a shared responsibility. Your account is only as secure as your password and device allow. Use a strong, unique password for your d789 account. Log out after sessions on shared devices. Contact support immediately if you notice any account activity you did not authorise. We will never ask for your password via email, chat, or phone.

5. Cookies and Tracking

d789 uses cookies and similar browser technologies to make the platform work properly, understand how it's being used, and deliver a better experience. A cookie is a small text file stored on your device by your browser when you visit a site.

Types of Cookies We Use

• Essential Cookies: Required for the platform to function. These manage your login session, remember your account state, and keep you securely authenticated. Disabling these would prevent you from using d789.
• Analytics Cookies: Help us understand how players navigate the platform — which pages are visited most, where players drop off in registration, and how features are used. This data is aggregated and does not identify you personally.
• Preference Cookies: Remember your settings and preferences such as language choice and display options, so you don't need to reset them every visit.
• Security Cookies: Help detect and prevent fraudulent access attempts by recognising trusted devices and flagging unusual login patterns.

You can control cookies through your browser settings. Note that blocking essential cookies will significantly affect platform functionality. For analytics and preference cookies, you can opt out without affecting core features.

6. Your Data Rights

You have rights over your personal data. d789 respects these rights and has processes in place to handle data requests promptly. Here's what you can ask for and how:

To exercise any of these rights, contact our support team with your request. We'll acknowledge it within 48 hours and aim to fully respond within 30 days. For complex or large requests we may need a little longer, but we'll keep you informed of progress.

We may need to verify your identity before processing data requests to ensure we're not disclosing or deleting data based on a fraudulent request. This verification step is a protection for you as much as for us.

7. How Long We Keep Your Data

Data retention at d789 follows a straightforward principle — we keep what we need for as long as we need it, and delete what we don't.

Active Accounts

While your account is active, we retain all information needed to operate it. This includes your registration details, transaction history, betting records, and communication history with support. This data is accessible to you through your account dashboard at any time.

Closed Accounts

After you close your account, we retain certain records for a defined period. Financial transaction records may be kept for up to seven years to meet standard financial record-keeping practices. Identity verification documents are retained for a shorter period and then securely deleted. Betting and gaming history is retained for the period needed to resolve any outstanding disputes and is then removed.

Inactive Accounts

Accounts with no login activity for an extended period may be classified as inactive. We will attempt to contact you before taking any action on a dormant account. Any remaining balance will be handled in accordance with our Terms and Conditions. Personal data associated with permanently inactive accounts is eventually deleted or anonymised in line with our standard retention schedule.

8. Getting in Touch About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how we've handled your information, reach out to our support team. We take privacy queries seriously and aim to respond within 48 hours.

Our support team is available 24/7 through the live chat feature on d789. For formal data requests or written complaints, you can also contact us by email. Our support staff will direct your query to the appropriate team member.

If you feel we have not adequately addressed a privacy concern, you have the right to escalate the matter. We will always provide a final written response to formal complaints and explain any decision we've made regarding your data.

Changes to This Policy

We review and update this Privacy Policy as needed. When changes are material — for example, if we start collecting a new category of data or change how we share information — we will notify you directly by email or through a platform notice before the change takes effect. Minor clarifications and corrections may be made without individual notification, but the "Last Updated" date at the top of this page will always reflect when the policy was last changed.

Your continued use of d789 after an update to this policy constitutes acceptance of the revised version. If you disagree with a change, please contact support or close your account before the updated policy takes effect.